Terms & Conditions

Welcome to Ales Group Singapore Pte. Ltd. - Company registration number 201719980G - localized here : 205 Balestier Road #02-06 The Mezzo 329682 Singapore -  the owner and host of website Phyto.sg (collectively the “Site”). If you visit the Site, You accept these Terms + Conditions as set forth herein. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use any of the Sites. When you access the Site, you accept these Terms + Conditions and the Privacy Policy without limitation or qualification. If you do not agree to these terms, please do not use the Sites.

Product Information – Use and Restrictions

All product and service descriptions, other text, graphics, documents, files, videos and other content (all of which are referred to below as the “Content”) are provided for informational purposes only, and are subject to change at any time. We do not and cannot warrant or verify that any Content represents the most current or accurate information on any topic. Other than for your use of the Site as expressly permitted in these Terms + Conditions, you must not access or attempt to access any systems or servers on which the Site is hosted or modify or alter the Site in any way.

Copyright and Trademark

The Content and the Site are the sole property of Alès Group and/or its licensors, may be protected by copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms + Conditions or with Alès Group express written consent. You must not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content. All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the “Marks”) that appear on the Site are proprietary to Alès Group or such marks’ respective owners. 

You must not display or reproduce the Marks other than with the prior written consent of Alès Group. You must not remove or otherwise modify any trademark notices or other proprietary notices from any Content. The company Alès Group reserves the right to take legal action in the event of any infringement of its intellectual property rights, including in cases of criminal action. 

Warranties

The site and any content provided via the site, including links, are provided on an “as-is” and “as available” basis with no warranty of any kind. We disclaim, to the maximum extent permitted by law, all representations and warranties, express or implied, with respect to the site, its content and any products or services, including, without limitation, warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from errors, omissions, computer viruses or other malicious or unauthorized code or programs, and implied warranties arising from course of dealing or course of performance. In addition, we do not represent or warrant that the site, its content or any products, services or any other information accessible via the site is secure, accurate or complete. As a condition of using the site, you warrant to us that you will not use the site for any purpose that is unlawful or prohibited by these terms + conditions.

Limitation on Liability

By using the site, you agree that in no event will alès group be liable for any incidental, indirect, exemplary, consequential or special damages of any kind, or any damages whatsoever, arising out of or in connection with the use of this site or any linked site including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, business relationships, unavailability or nonperformance of the website, errors, omissions, viruses or malicious code.

Promotional Codes

Promo codes should be entered during the checkout process to be valid. Discounts and discount thresholds exclude shipping fee. Discounts cannot be used in conjunction with any other offers.

Shipping

WWe offer free delivery within Singapore with minimum order of  $150. A delivery fee of $10 will be charged for any orders below $150. 

Shipping to Multiple Addresses

At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.


Order processing

Orders are prepared and delivered only on business days (Monday-Friday, excluding holidays).  All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. If your order cannot be processed, an email notice will be sent to advise.

Orders placed by 12 noon would be processed and delivered within 3 business days.
Orders placed on Saturday and Sunday will be processed the following business day.
Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).

International Orders : at this time PHYTO.sg orders are only billed or shipped to locations within Singapore.
 

Returns

We gladly accept any unused items purchased on PHYTO.sg. We cannot accept items that have been opened unless the product is damaged or defective. If a set is being returned, all products in the set must be returned. If your order contained a GWP (Gift With Purchase) all products making up the gift must be returned along with the items you are returning.  In case of damaged, defective or incorrect item, please contact Customer Service at +65 6278 8456 and we’ll be happy to assist you. 

Merchandise purchased on PHYTO.sg must be returned within 7 days following the delivery date found on the Packing List. You can print out the Return Form online by going to My Account then click on My Returns. Refunds will be issued based on the original form of payment.    

Please allow up to 7-10 business days to proceed the refund from when we receive the return items. Business days are from Monday to Friday, excluding General holidays within Singapore. We will send you an email once we have completed the refund process. Items purchased outside of Singapore are not eligible for returns.


Return - Shipping
You will be responsible for paying your own shipping costs in returning your item. We regret that we do not refund original shipping costs. We recommend to send in your returns via an insured method with tracking information in case of loss. Please remember to write down your Tracking Number to monitor the status.

Phyto.sg Returns
11 Collyer Quay #17-00 The Arcade, 
Singapore 049317 

Customer Service

If you have any questions on how to return your item to us, please feel free to contact our customer service.
Phone +65 6278 8456 
Email enquiries.sg@alesgroupe.com .

PHYTO Customer Service Representatives are available 9am - 6pm Singapore time, Monday through Friday via telephone or e-mail.

Payment Options

At this moment, PHYTO.sg only accepts the following Credit Cards for payment:
Visa\MasterCard\JCB\UnionPay

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.

Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria

Privacy

Please review our Privacy Policy , which also governs your visit to the Site, to understand our practices.

Security

Please review our security practices set forth in our Privacy Policy.

Communications and Other User Content

Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
 
You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. If you do submit material, you automatically grant Alès Group and its licensees a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media throughout the world. 

You grant Alès Group and its licensees and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate these Terms + Conditions and will not cause injury to any person or entity; that the content you supply does and will not infringe any party’s intellectual property, publicity, privacy, or other rights and that such content is and will not be defamatory or libelous; and that you will indemnify Alès Group and its licensees for all claims resulting from content you supply.
 
Alès Group has the right but not the obligation to monitor and edit or remove any activity or content. Alès Group takes no responsibility and assumes no liability for any content shared by you or any third party through the Site.

Links to Third Party Websites

The Site may contain links to websites and other resources operated by third parties other than Alès Group. Any such links are provided solely as a convenience to you. Alès Group does not control such websites, and is not responsible for the content, products, services or information offered by any third parties. 

The inclusion of links to any third party websites on the Site does not imply our endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person.

Newsletter
You can unsubscribe at any time to our newsletter by clicking the unsubscribe button at the bottom of the email.

Miscellaneous

If any provision of these Terms + Conditions or the Privacy Policy is held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision, and these Terms + Conditions and the Privacy Policy will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained in the document. 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Alès Group as a result of these Terms + Conditions, our Privacy Policy or any use of the Site. Alès Group’s performance of these Terms + Conditions is subject to existing laws and legal process, and nothing contained in these Terms + Conditions or our Privacy Policy is in derogation of Alès Group's right to comply with law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Alès Group with respect to such use. 

These Terms + Conditions and our Privacy Policy constitute the entire agreement between you and Alès Group with respect to the Site, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Alès Group with respect to the Site. 

Access To The Site

The Company Alès Group reserves the right to modify, terminate, suspend or interrupt access to all or part of the site (including among other things the site content, functions or availability times) at any moment, for any reason.