Exchange

Phyto will strive to ensure your orders are delivered to you accurately and in good condition. All Purchases are Final.

In the event you receive:

• a defective item;
• an incorrect item;
• an expired item;
• a missing item;

Please contact our customer service at enquiries.sg@alesgroupe.com within 5 business days upon receiving of your order to facilitate a Product Exchange. All exchanges are subjected to the following terms and conditions:

• Item must be in their original purchase condition.
• All packaging of each item must remain unopened and not defaced in any manner.
• If you received any Gifts or Bonus Items along with this purchase, they must be returned together for the Exchange.

Please allow up to 7-10 working days for exchange process to be completed.


Contact Us

If you have any questions on how to return your item to us, please feel free to contact our customer service.


CUSTOMER SERVICE

Phone +65 6278 8456 

Email enquiries.sg@alesgroupe.com


PHYTO Customer Service Representatives are available 9am - 6pm Singapore time, Monday through Friday via telephone or e-mail.