FAQ


What is your mission statement?
For over 50 years, PHYTO has been a leader in plant-based hair care and salon quality formulas. Our products embrace the principle that healthy hair begins at the root. Built on a heritage of craftsmanship and cutting edge scientific advancements, PHYTO boasts the highest concentrations of pure plant extracts in today's beauty market. Our formulas are 95% natural overall with select products up to 100% natural. As one of the world's most respected hair care brands, PHYTO is recognized as a symbol of performance, expertise and timeless beauty.

POWERFUL HAIR CARE WITH PROVEN RESULTS BORN FROM OUR GENUINE LOVE AND RESPECT FOR NATURE.

Where are Phyto products made?
All formulas are created in dedicated French labs called the PHYTOSOLBA Laboratories; yielding natural, high-performance hair care with sublime styling power developed through a scientific approach.

Where are Phyto products sold?
My Beauté Paris (Parkway Parade B-75/76 & Ion Orchard B3-49/50), Robinsons (Heeren, Raffles City & JEM), Metro (Centrepoint, Paragon & Woodlands) & Guardian stores.

How natural are your products?
Our formulas contain over 500 active botanical ingredients and are 95% botanical. Also, PHYTO's highly concentrated formulas are housed in recyclable aluminum and glass for their non-porous properties which help minimize the use of preservatives.

How do I place an order online?
To place an order, click the ‘Shopping Cart’ icon next to every product or the “Add to Cart” button you see on every product page that you wish to purchase. When you have added all products you want to order into your cart, accept the Terms & Conditions, click on the "proceed to checkout" button to begin the checkout process.  

Is my payment information secure?
The information you supply is confidential. Personal information will only be used by Phyto for order shipments or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission.

What can I do if my payment is declined?
If payment is declined, please contact your credit card company first. Authorization is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please contact our customer service center at +65 6278 8456 from 9:00am-6:00pm Singapore time Monday - Friday (excluding holidays). You can also contact us via email.

Do I need to register with Phyto.sg to place an order?
You can place an order without registering, however having a personal account allows you to track your orders and review your order history. You will save time when placing future orders by not having to re-enter your basic details.

How do I register for an account?
Simply click ‘MY ACCOUNT’ on the top right hand corner of the homepage. There will be a drop down menu. Select “Create your account” and enter the information required. 

How can I unsubscribe from email newsletters?
Simply click the “unsubscribe” link at the bottom of any email you receive from us.  You cannot unsubscribe to emails relating to your order. 

How can I return the products I ordered?
We gladly accept any unused items purchased on www.Phyto.sg.  We cannot accept items that have been opened unless you received the product damaged or defective. For more information, visit our Return Policy section of the website.

How are refunds issued?
A refund will be issued to the credit card used to place the initial order. You will be refunded the cost of the returned product(s) and when the return is received and processed. Shipping costs are non-refundable. Please refer to our Return policy for additional information.

How do I know if my order has been processed?
When your order and payment are authorized, we will send a confirmation e-mail.  If you do not receive this confirmation e-mail, your order may not have been received. To make sure, you can contact us: via e-mail: enquiries.sg@alesgroupe.com or by calling: +65 6278 8456 (Monday through Friday from 9 am to 6 pm Singapore Time).

How am I able to track my order?
When your order has been processed and shipped, you will receive a shipping confirmation e-mail. Tracking is then accessible on the carrier's website the day after your package has been shipped. You can also visit ‘My Account’ to follow your order.

How can I cancel my order?
We’re sorry but at this time we cannot cancel an order once you submit the order at checkout. 

What do you charge for shipping?
We offer free delivery for any order with minimum SGD$150+. Visit our Shipping page for more shipping information

Do you ship internationally?
At this moment we do not ship to locations outside Singapore.  We apologize for the inconvenience.

What payment methods are offered?
We accept credit cards only - Visa, Mater Card, American Express, JCB, and Union Pay. Your bank details are encrypted and are never known or stored by PHYTO SG. Payments made on the website Phyto.sg are processed securely through the payment partner, Adyen.  Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

I haven’t received my order?
Delivery times often vary. If you have any problems or do not receive your order by the date specified, please contact our customer service center at : +65 6278 8456 (Monday through Friday from 9 am to 6 pm Singapore Time (excluding holidays). You may also contact us via email.

How long can I keep a product once I’ve opened it?
On the back of most of our packaging you will see a picture of an open jar (period-after-opening symbol). This will indicate the recommended period of use, once the product has been opened.